Do I have to create a Customer account to place an order?

So that we can identify you and track your order, you must create an account
on our site. You will be asked to identify yourself using an email address and password.

How can I pay for my order?

You can pay for your order by credit card, Stripe, PayPal and 2BeYou gift card.

What is the delivery time for my panties?

Delivery time depends on your shipping location.
For mainland France, it will take an average of 4 working days.
For Europe, 7 working days. And internationally (outside Europe), you should receive your panties within 15 working days.
These deadlines are given to you as an indication. We advise you to refer to the tracking link sent to you for a more precise delivery date.

I have changed my mind and no longer wish to use the period panties I received? What can I do ?

You have fourteen calendar days from the date of receipt of your order (home delivery) or collection of your order (delivery to a relay point) to withdraw.
Simply complete and send us the withdrawal form which you will find in the “General conditions of sale” section of our website.
You can also send an email to contact@2beyou.fr indicating your desire to withdraw and return the product.
We will acknowledge receipt of your withdrawal by email.
Then, you must return the product to us no later than fourteen days following the deadline.
retraction.
Attention ! Panties already worn or damaged cannot be subject to withdrawal.

Will I be refunded if I return a product within the withdrawal period?

We undertake to reimburse you in full for the sums paid once we have received your product, with the exception of return costs.
If you do not return your entire order, we will not be able to refund you the delivery costs.
We strongly advise you to keep proof of the return.
The refund will be made via the payment method used when placing your order.

I would like to exchange a product. What can I do ?

You also have the option of requesting an exchange within fourteen (14) calendar days from the date of receipt of your order.
You will need to write directly to 2BeYou at contact@2beyou.fr.
You must return the panties in perfect condition and unworn.

I bought a gift card but I don't want it anymore. How to do ?

You will need to send an email to 2BeYou at contact@2beyou.fr so that 2BeYou can carry out the
deactivation of the card and reimburse you the amount paid.

I received a damaged item, what can I do?

Contact us by email at contact@2beyou.fr.
You can return the damaged item to us and we will resend you a new product.
If the new product still does not suit you, you can exercise your right of withdrawal so that we can issue a refund.

What is the composition of my 2BeYou panties?

We have developed an absorbent textile technique in natural bamboo fiber treated with antimicrobial, anti-odor and anti-humidity properties.
The first layer is a soft cotton veil that passes blood to the bottom layer and leaves you dry.
The second layer is an ultra-absorbent bamboo fiber core which allows liquid to be stored. The third layer is the waterproof membrane which helps prevent leaks. The 2BeYou panty stands out with its fourth layer which prevents the flow from flowing to the sides and gives a leak-free guarantee.

How long can I wear my 2BeYou panties?

For some women, 2BeYou panties allow you to be dry for almost 8 hours without leaking. For others, with a greater flow linked for example to hormonal changes or endometriosis, it is advisable to use a minimum of 2 panties for the day, placing the one used
in a waterproof pouch.

When did you use 2BeYou panties?

I use 2BeYou panties at every moment of my cycle, for urinary leaks, returning from diapers or
again in the event of hospitalizations.

I have a very heavy flow. Can I wear 2BeYou menstrual panties?

Our panties can be used at any time of the cycle and are suitable for any type of flow (moderate, abundant, super absorbent).