DELIVERIES AND RETURNS


SHIPMENTS, RETURNS and REFUNDS


We deliver all over the world.

Here is an indication of the shipping costs depending on the delivery method and destination chosen:

France :
Deadlines are expressed in Open days.

- Home delivery (D+2 if order placed before 1 p.m.): €3.90 incl. tax
- Home delivery (D+1 if order placed before 1 p.m.): €9.90 incl. tax
- If the amount of your order (excluding transport costs) is equal to or greater than €65 incl. tax, delivery (within 72 hours) is offered .

Belgium & Luxembourg:
- Delivery to Relay Point: €5.90 incl. tax
- Home delivery : €5.90 inc. tax

Rest of the World (including Switzerland, DOM-TOM, Europe, etc.):
- Home delivery : €9.90 incl. tax


Shipping your package


The actual contribution to transport costs is that indicated on the website www. 2BeYou.fr , the day the buyer makes their purchase. Its amount is also indicated when validating the purchase.

Packages are generally shipped within 1 to 3 business days after receipt of payment (unless otherwise stated on the site). They are shipped with a tracking number. Regardless of the delivery method chosen, we will send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as transportation costs. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. We strongly advise the buyer to carefully check that the address they provide to us is correct and complete.

The box dimensions are appropriate and your items are properly protected.

Returns and Refunds


You have 14 days to return your product to us if it does not suit you.

Attention :

- no used and/or washed product may be returned and give rise to a refund (unless specifically assessed by 2BeYou.fr , e.g.: in the case of a proven defect on the product).
- a promotional lot (example Trio pack) is considered as one and the same product, as such it cannot be the subject of a partial return.

Procedure :

1. Please contact our Customer Service at contact@2BeYou.fr specifying the subject of your request and the order number concerned

2. We acknowledge receipt of your request and we provide you with a prepaid return label for 31 countries including mainland France (list of countries below).

3. Once your package has been received, we will reimburse the product(s) concerned as soon as possible (maximum 5 days).

Our stocks (in particular menstrual panties ) flowing very quickly, this procedure allows you to immediately reorder the desired product if it is still available and not to risk a stock shortage when processing an exchange, which takes several days .

List of 31 countries benefiting from free returns via prepaid label:
France, Germany, Austria, Australia, Belgium, Croatia, Spain, Estonia, Finland, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Poland, Portugal, Republic Czech, Reunion, Romania, United Kingdom, Saint-Pierre and Miquelon, Slovakia, Slovenia, Switzerland.

Important : For other countries, return costs must be paid in advance by the customer and then reimbursed up to a maximum of €20 upon presentation of the invoice from the carrier who handled the return package.